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Tyco Integrated Security Launches Remote Diagnostic Services

Solution allows technicians remote access to in-store Synergy systems for upgrades, diagnostics and most repairs.

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By: DAVID SAVASTANO

Contributing Editor, Coatings World and Ink World, Coatings World and Ink World Magazine

Tyco Integrated Security (TycoIS) announced Remote Diagnostic Services for Sensormatic Synergy Store Front Detection Systems. The new services, designed to reduce field service calls and delays, provides TycoIS technicians with remote access into Synergy pedestals to quickly address system upgrades, health checks and other issues, resulting in faster uptime due to expedited service resolution over the phone.
 
“The team members in our Remote Diagnostic Center are already working with retailers for video monitoring and support, so we’re excited to expand the remote capabilities to the Sensormatic Synergy pedestal for EAS and RFID, enabling personalized service for retailers within minutes,” said Maureen Lally, VP, marketing, North America, Installation & Services at Tyco. 

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